Our standards
These are the requirements we ask of recovery homes and providers, how we review them and what happens when someone stops meeting them. They apply to patients and partners alike.
Verification
What we check before publishing.
Before a home or a provider appears on Interzo, our team reviews their documents and approves them. This is what we ask for.
Recovery homes
- The host's account has an identity document on file and has accepted the terms for listing properties.
- Each property provides the tax document of its country, number and file: RUT and the National Tourism Registry (RNT) in Colombia, EIN in the United States.
- Our team reviews those documents and approves the property before its rooms appear in the list of stays.
- Photos of the home and its rooms are reviewed before they are shown to the public.
- Every room has a nightly price and at least one photo.
Providers
- The provider's account has an identity document on file and has accepted the current terms.
- Every provider submits the tax document of their country, number and file: RUT in Colombia or EIN in the United States.
- Health providers also submit their professional certification.
- Each provider chooses one to three specialties from the catalogue for their type of service.
- Our team reviews the documents and approves the provider before they appear in the directory and on room pages.
- Their documents are private, like those of the homes: only our team sees them.
Ongoing checks
When we check again.
The review starts again whenever something important changes, and anyone who stops meeting the requirements stops being shown.
- If a home changes its tax document, its RNT, its country, its main photo or its photos, it goes back to review and its rooms leave the list of stays until we approve it again.
- If a provider changes their tax document, their certification or their country, they go back to review and leave the directory until we approve them again.
- To stay listed, a provider keeps their plan up to date. If the plan is cancelled or left unpaid, they stop being shown in the directory and on room pages; while the payment is retried, they stay visible. Providers approved before plans existed stay visible without one.
- Anyone with an Interzo account can report a review, a room, a property or a provider. Our team reviews each report and can remove the content, hide the listing or suspend the account.
- A suspended account cannot sign in, and its homes, rooms and provider profiles stop being shown.
- When we publish a new version of the terms, it has to be accepted before the next booking or listing.
Procedures
Which procedures each home handles.
Each home states which kinds of recovery it is prepared for, and that is what the search uses.
- When listing a property, the host selects at least one of these types of procedure: plastic surgery, bariatric surgery, hair transplant, mental health, rehabilitation, dental health or others.
- Every room in that home inherits them, and when you choose a procedure in the search you only see rooms in homes that handle it.
- If you need care during your stay, the directory brings together health and service providers approved by our team.
Reviews
How reviews work.
Reviews come from patients who actually booked, and we look at them whenever someone reports them.
Reviews of homes
- Only the patient on a booking can review that stay, once per booking, from their dashboard after the stay ends.
- They rate cleanliness, attention, location and how accurate the listing was, and leave a comment.
- Before it is published, the comment goes through a filter of offensive terms. The host can reply.
- A reported review can be removed, and reviews from a suspended account stop being shown.
Provider ratings
- A provider is rated by the patient who generated their contact code on a booking.
- One day after check-out they receive a survey by email, with a personal link that expires after 60 days.
- Ratings go from 1 to 5, and the public average appears from the third rating.
- The survey comment is read only by our team.
Questions about our standards?
If you want to partner with Interzo or need to know more about how we review homes and providers, write to us.
This page describes how Interzo works today. When the product changes, we update it.